This policy explains how Aegis Sports, Inc. (“Aegis Sports,” “we,” “us”) handles personal data through Aegis Vision, including its mobile app, facility kiosks and systems, and related services (collectively, the “Service”). Aegis Sports operates from the United States. This policy applies worldwide; region-specific rights are described below.
1. Who we are
The Service is operated by Aegis Sports. Contact us about privacy at info@aegissports.com.
2. Data we collect
Website inquiries
- Contact and inquiry information such as your name, email, optional phone number, organization, facility, city, state, interests, and the answers you submit through our website forms.
- Website usage information such as pages visited, browser information, IP address, and cookie identifiers used by our website analytics.
We use this information to respond to your inquiry, arrange requested demonstrations, support our business relationship, and understand website usage. We send requested court-availability updates when you choose to receive them. Our website providers include Netlify for hosting and inquiry delivery, and HubSpot for inquiry management and analytics. Inquiry and consent records may be retained for these purposes and applicable business or legal requirements. You can contact us to request access, correction, or deletion.
Aegis Vision account and facility access
- Phone number and account identifiers used for one-time code sign-in, account security, kiosk check-in, and facility membership.
- Profile data such as your display name and any account preferences you provide.
- Device and operational data such as app version, platform, request timing, IP address, network and device identifiers, service health, and error logs needed to operate and secure Aegis Vision.
Aegis Vision facility content
- Video recorded by facility cameras during Single Games and Matches. Video can depict players and other people on or near a court.
- Game and Match facts such as facility, court, time, participants, teams, child Games within a Match, scores, serving state, officiating calls, and recording readiness.
- Replay information identifying a selected time window within a Game recording, together with its replay media and thumbnail where available.
Aegis Vision identifies participants only through phone-based check-in and the players selected on the facility kiosk. It does not use facility video to identify people.
We do not collect precise location, contacts, health or financial data, advertising identifiers, or audio outside facility-recorded video.
We receive data directly from you, from partner-facility cameras and Aegis Vision systems, from the devices and apps you use, and from the service providers described below. We do not buy personal data from data brokers.
3. How we use data
- Authenticate accounts, secure the Service, and manage facility access.
- Check players in through the facility kiosk and operate the selected court session.
- Record, process, verify, store, and deliver authorized Single Game, Match, and replay content.
- Operate scoring, line calling, replay, recording, and facility health systems.
- Diagnose failures, support facilities and players, protect safety and service integrity, and improve Aegis Vision.
- Use facility recordings and identity-free session facts to test, evaluate, and improve Aegis Vision and related product systems.
- Comply with legal obligations and respond to support requests.
We do not sell personal data, use it for advertising, or share it for cross-context behavioral advertising.
4. Who receives data
- Partner facilities receive the operational access needed to run their courts and facility-owned recordings. Authorized participants can view ready Game and Match content in their accounts.
- Service providers support account authentication, hosted processing, private data and media storage, backups, protected network routing, app distribution, and operational logging. They process data only to provide those services and under their own applicable policies.
We may disclose data when required by valid legal process or when reasonably necessary to protect rights, safety, security, or property.
5. Retention
- Aegis Vision account and profile identity: retained while the account is active. An accepted deletion request disables access and starts deletion immediately. Cloud account identity and access links are removed without waiting for a facility system to reconnect.
- Facility recordings and replays: account deletion does not delete these facility-owned records. Current recording storage moves to long-term archival storage after 90 days and has no automatic deletion date. Aegis Sports and the facility may retain it for operations, support, safety, legal needs, and Aegis Vision product development and improvement.
- Session facts, including Game and Match facts: retained without an automatic deletion date. When an account is deleted, identity and access links are removed and roster/winner slots are anonymized.
- Facility-system working data: final Game recordings are removed from facility systems after verified hosted delivery. Local replay working copies are age- and size-limited. Facility systems persist opaque participant identifiers, not player names, phone numbers, or account identifiers. Display names are held temporarily in memory.
- Operational and deletion records: logs use bounded retention. A one-way deletion record can remain to prevent a deleted identity from being recreated by late traffic or a restored backup. Other logs are deleted or aggregated when they are no longer needed for security, diagnostics, legal obligations, or service operations.
6. Account deletion and your choices
In Aegis Vision, open Profile → Delete Account. The app records the request, disables access, and signs you out. You do not need to contact support. If you cannot access the app, use this account-deletion request link.
Deleting an Aegis Vision account removes:
- account authentication credentials and active access;
- profile and private account data;
- phone number, name, account identifiers, facility memberships, and media-access links;
Account deletion does not wait for a facility system to reconnect. Facility recordings, replays, and identity-free Game/Match facts remain as described above. Removing the account link does not remove a person’s visual appearance from retained raw video.
You may also ask us to:
- access or correct personal data we hold about you;
- restrict or object to processing where applicable;
- provide portable account data where required by law;
- respond to any other privacy-right request.
Email info@aegissports.com. We may need to verify your identity before acting.
California residents may have rights to know, access, correct, delete, and limit certain uses of personal information and to receive equal service when exercising those rights. We do not sell personal information or share it for cross-context behavioral advertising.
European Economic Area and UK residents may have rights to access, rectification, erasure, restriction, portability, objection, and complaint to a supervisory authority. Depending on the processing, our lawful bases are performance of a contract, legitimate interests in operating and improving the Service, consent where requested, and legal obligation.
7. Children
The Service is not directed to children under 13, and children under 13 may not create a Aegis Vision account. A partner facility’s cameras may record a minor who is present on an active Aegis Vision court. The facility and the minor’s parent or guardian are responsible for any notice or permission required before that participation. People between 13 and 18 should use the Service only with a parent or guardian’s permission. Contact us if you believe a child under 13 created an account or was recorded without appropriate permission.
8. Security
We use encryption in transit and at rest, restricted access, private storage, and operational monitoring. No transmission or storage system is perfectly secure, so we cannot guarantee absolute security.
9. International transfers
Our hosted services operate in the United States. If you use the Service elsewhere, your data may be transferred to and processed in the United States with safeguards required by applicable law.
10. Changes to this policy
We may update this policy. We will provide reasonable notice of material changes in the app, by email, or through the Service. The effective date above identifies the current version.