Support | Aegis Vision

Need help with Aegis Vision, kiosk check-in at a partner facility, or your account? Email us and we’ll get back to you within two business days.

Aegis Vision — Common Questions

I’m not receiving the sign-in code.

Check that you entered your phone number with the correct country code. Code delivery can take up to a minute on some carriers. If it still doesn’t arrive, email info@aegissports.com with your phone number and we’ll investigate.

My Game, Match, or replay isn’t showing in the app.

Games, Matches, and replays appear when their recordings and results are ready. The app refreshes automatically. If an item remains missing, email us with the facility name, court number, and approximate time of your session.

How do I delete my account?

In Aegis Vision, open Profile → Delete Account. Access is disabled and you are signed out. Account identity and access links are removed without waiting for a facility system to reconnect. Facility recordings and replays remain under the retention terms in our Privacy Policy.

The kiosk isn’t finding my account at check-in.

At the kiosk, check in with the phone number you signed up with (including the correct country code). If your account still isn’t found, you can sign up again at the kiosk, or email us with your name, phone number, and the facility name.

I’m a facility operator and need setup help.

Operators should reach out to info@aegissports.com for venue-setup and installation support.